Privacy Policy

1. Who we are

This website is run by Sai Maruti Ventures (SMV), a sole proprietorship (proprietor: Tulja Shrestha) registered in India under Udyam Registration No. UDYAM-AS-03-0091352. Our address is Zoo Rd, Guwahati, Assam 781024, India WhatsApp only: +91 90882 22276. Email: support@saimarutiventures.com. In this policy, "we", "us" and "SMV" mean Sai Maruti Ventures. We decide how your personal data is used, which makes us the "data fiduciary" under India's Digital Personal Data Protection Act, 2023.

2. What information we collect

• Details you give us: your name, business name, email address, phone or WhatsApp number, website, and what you want to automate, how it is done today, the expected volume and your timeline (when you use the Request Automation form or contact us).
• Order details: the product and plan you choose, any discount code, the amounts, your region, and the payment reference and status sent back by the payment provider.
• Messages: whatever you send us by email or WhatsApp.
• Basic technical data: our website host may log your IP address and browser type to keep the site secure and running.
• AI Sales Agent orders: your phone number and the IP address you order from, kept so that the validation price for the first two months is given only once per business.

What we never collect: we do not see or store your card number, CVV, net-banking login, UPI PIN or PayPal or Payoneer password. You enter those only on the payment provider's own secure page.

3. Why we use your information

• to process your order and payment, and to send your receipt and invoice;
• to set up and run the service you bought;
• to reply to your enquiries and give support;
• to keep accounting and tax records and meet our legal duties;
• to prevent fraud and misuse.

We use your data only for these purposes. We do not use it for advertising and we do not sell it. People we contact for business outreach are covered in section 13.

4. Our basis for using it

We use your data with your consent (for example when you submit a form or place an order), where it is needed to give you what you ordered, and where the law allows or requires it (for example tax records). You can withdraw your consent at any time by writing to us. For people we contact for business outreach, the basis is described in section 13.

5. Who we share it with

We share information only with service providers who help us run SMV, and only as much as they need:

• Payment providers: Razorpay, PayPal and Payoneer;
• Google, for email (Gmail / Google Workspace) and for backup copies on Google Drive;
• WhatsApp (Meta), when we message you or you message us;
• our own server, hosted with our server provider, which hosts this website and runs our automation software (n8n) that records orders and sends receipts and alerts;
• our accountant or advisers, and government or legal authorities when the law requires it.

6. Cookies and tracking

This website uses Google Analytics to count visits and to see which pages and links people use. It sets analytics cookies and collects basic usage data such as pages viewed, approximate location and device type. It does not use advertising cookies. The payment providers' pages and checkout window may set their own cookies for security and fraud prevention, and those are covered by their own policies.

7. Where your data is processed

Some of the providers above process data outside India, including in the United States. By using our website and services you understand that your information may be transferred there.

8. How long we keep it

• Payment and invoice records: for as long as accounting and tax law require (generally up to 8 years).
• Unfinished orders (for example a PayPal checkout you started but did not complete): deleted within 7 days.
• Automation logs that contain order details: logs of successful runs are not stored, and logs of failed runs are deleted within 7 days.
• Enquiries and messages: kept while we are dealing with you and for a reasonable period afterwards, then deleted on request unless the law requires us to keep them.
• Phone number and IP address on AI Sales Agent orders: the IP address is deleted after your third monthly payment for that product. If you start an order but never pay, both are deleted within 30 days.
• System backups: kept for up to 30 days.

9. Your rights

You can ask us to: tell you what personal data we hold and why; correct or complete it; erase it; and stop using it by withdrawing your consent. You may also nominate another person to exercise these rights for you if you die or become unable to. If you are in the UAE, the EU or another country with its own data-protection law, we will also honour the rights that law gives you.

To make a request, email support@saimarutiventures.com. We aim to reply within 30 days. We may have to keep some records, such as invoices, even after you ask us to erase your data, because the law requires it.

10. Security

We take care of your data: each customer's records are kept separate, passwords are stored in protected form, the backups of our customer database are encrypted, and you can ask us to export or delete your data at any time (see section 9).

Our website and payment pages use HTTPS. Card and bank details are handled only by the payment providers. Access to our systems is limited to people who need it, and our retention limits keep unneeded data from piling up. No system is perfectly secure. If a breach affects your data, we will tell you and the authorities as the law requires.

11. Children

Our services are for businesses and adults. We do not knowingly collect data from anyone under 18.

12. Complaints and grievances

Grievance contact: Tulja Shrestha (Proprietor), Sai Maruti Ventures (SMV), Zoo Rd, Guwahati, Assam 781024, India Email: support@saimarutiventures.com. WhatsApp only: +91 90882 22276. We acknowledge complaints within 2 working days and aim to resolve them within 30 days.

13. People we contact for business outreach

This section is for owners, founders and decision-makers of businesses whom we contact to tell them about our services, even though they have not dealt with us before.

What we hold. Your name, job title, business name, business email address, business phone or WhatsApp number, website, links to your business or professional profile pages, short notes about your business, and a record of the messages we sent and any reply.

Where it comes from. Publicly available sources: business websites, online business listings and search results, and public professional profile pages. Where a business has not published an email address, we may try a standard format on the business's own domain (for example name@company) and check by technical means that the mailbox exists before we write to it.

Why, and on what basis. To tell businesses that may benefit about our services by email, WhatsApp, LinkedIn, Facebook or Instagram. Where the EU or UK GDPR applies, we rely on legitimate interests, and you can object at any time. We use this data only for this purpose, we do not sell it, and we do not use it for advertising.

Who handles it for us. Our email delivery providers (Amazon SES, with other email delivery services as back-up), Google (our email accounts and backup copies), WhatsApp (Meta), AI language providers (Groq and OpenRouter), which receive a business's name and website text so a message can be written for it, web search and web reading services (Exa, Serper, Firecrawl and Jina), which receive search terms and website addresses, and services that find public social-media profile pages (Apify and SocialCrawl). Our email address checker, database and automation software run on our own server.

Where it is stored. On our server in a data centre in India. Some of the providers above process data outside India, including in the United States, and the details of contacts in the EU, the UK and the UAE are therefore transferred to India and may be transferred to the United States.

How long we keep it. Up to 12 months after our last message to you. If you reply and we start dealing with each other, we keep the conversation while we are dealing with you, as described in section 8.

Your choices. Every email has an unsubscribe link. On WhatsApp, LinkedIn, Facebook or Instagram you can simply reply STOP, or write to support@saimarutiventures.com. We then stop contacting you at once and delete your other details within about 24 hours. We keep only your email address, number or profile link, the channel and the date on a do-not-contact list, so that we never contact you again. If you want even that entry removed, tell us, but we may then contact you again if your details are found again.

Your rights. You can ask what we hold about you, ask us to correct or erase it, or object to our using it, by writing to the same address. We aim to reply within 30 days. You can also complain to us (section 12) or to the data-protection authority of your country.

14. Changes to this policy

We may update this policy. The date at the top shows when it was last changed, and we will note significant changes on this page.